FAQ


Reviews:

How often can I review?

As often as you like, and on as many items as you like.

How to write a review?

Go to our review page and you can start writing reviews then and there!

Alternatively you can narrow your selection of reviews viewed using the left-hand menus on the review page.

How does PetCationz screen reviews ?

We have filters in place to make sure reviews do not contain swear words. We do not fact check, but we do our best to make sure the reviews are accurate.

When to report a review as inappropriate?

If you believe a review is false, please let us know. The review will be removed if it violates our review guidelines, but  please remember that we do not fact check reviews so we cannot remove a review simply because you disagree with its contents. Also please remember that these comments are not our comments, they are feedback comments of your customers. If you receive a threat of blackmail, please alert us as soon as possible.

How to report a review

To report a review that you feel does not meet our guidelines, or you feel may be suspicious, or incorrectly posted on your listing page email us here

Shop:

Can I buy General Jeds book in a bookstore?

No.  Jed Finds His Forever Home is available here at Petcationz and through our sister site Kidzcationz.

What are your postage prices?

Currently we ship to:
Austalia:  $3.20
Australia Express:  $6.00
New Zealand:  $6.20
Asia Pacific $6.55
The rest of the world:  $8.60

Pet Parade:

I added my pet to Pet Parade and it is not showing, why?

All pets added to pet parade require admin approval.  Once that is done your pet will show.

Can I remove my pet from Pet Parade?

Please contact Petcationz if you would like your pet removed from the Pet Parade.

 

If you have any further questions or comments please contact the Petcationz team here

 

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